Tag Archives: collaboration

CUCM SIP Normalization and Transparency Scripting Example

Posted on October 29, 2019 by

Purpose: The purpose of this document is to describe handling, pass through and manipulation of SIP Alert-Info header information from 3rd party alerting systems or SIP enabled nurse calling systems such as Rauland Responder 5.  The Alert-Info header can be leveraged to play an alternative ringtone on the end device signaling a call that has a higher importance than typical calls.  A differentiated ringtone can indicate call urgency without the end user having to unclip a wireless phone from his/her belt to answer or otherwise address the call while occupied with another critical task. Challenges: CUCM acts as a back … Continue reading →

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CNAM Lookup with Cisco CUBE and Open CNAM

Posted on October 22, 2019 by

While the majority of Internet Telephony Service Providers (ITSP’s) provide a Calling party number look up service, commonly referred to as simply “Caller ID”, there are occasions where this service are not available or limited in some capacity. For example, some carriers will provide lookups for domestic numbers but not provide information for mobile, toll free or international numbers. Continue reading →

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Cisco SX80 Presenter Track Speaker Track Toggle Macro

Posted on April 30, 2018 by

Cisco’s SX80 codec with Presenter Track camera in combination with Speaker Track addresses a problem that existed in the large video room space since the beginning; Seeing both participants and presenter who are joining the web conference from the same room.   The Cisco ideal use case is pictured below. Presenter Track works best with this the model design, two separate displays in the front of the room and a display in the rear for the presenter to see.  This configuration then allows “Briefing Mode” to be enabled which then produces the meeting for you switching cameras automatically and double screening … Continue reading →

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Hide Not Registered Message When Not Registering Your Cisco Endpoint

Posted on April 18, 2018 by

You know that Cisco endpoints can SIP or H323 dial without being registered to a call control platform, right? While you lose some flexibility and ease of use it can be done. One complaint I hear about this is the the device says “Not Registered” in the upper left hand corner of the screen or the touch 10 panel. “Not” anything to users often means “its NOT working, call support” so we obviously want this to change… Continue reading →

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