Category Archives: PERL

The Mitel 5000 is a great system but the base licensed setup has a bit to be desired as far as reporting is concerned. I wanted to know who was making making and receiving calls and how long they were taking. I found some Mitel documentation on how to enable SMDR on the system and sent ahead and enabled it. After enabling SMDR on the Mitel (and rebooting it) you can run the script below on a Linux machine to collect live call data from the system. The SMDR data exchange is very simple. If you have any issues with … Continue reading →