Hide Not Registered Message When Not Registering Your Cisco Endpoint

You know that Cisco endpoints can SIP or H323 dial without being registered to a call control platform, right? While you lose some flexibility and ease of use it can be done. One complaint I hear about this is the the device says “Not Registered” in the upper left hand corner of the screen or the touch 10 panel. “Not” anything to users often means “its NOT working, call support” so we obviously want this to change… Continue reading

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Cisco DX80 Kiosk Version 2

Recently I wrote a Kiosk mode for the DX80 that you can find here.   There where a few limitations that make this solution a bit tricky to use.  The primary complain was of course having to touch the screen twice to start a call.  Second, the popup window was not terribly appealing aesthetically.  The new iteration of the code addresses both of these issues. First, the buttons placed on the screen in the in room controls editor can be customized as far as the button icon and the color of the button.  The panel shown below is the options menu … Continue reading

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Cisco DX80 CE 9 Kiosk

If you have worked with the DX80 or DX70 in some depth you have probably seen or at least heard of the Kiosk use case. In an organization such as a bank you can have the DX in a side office where clients can push a button to reach an expert who would not typically be available at a remote branch. The home equity loan expert, wealth manager or business specialist for instance. Originally the DX’s ran an Android based code with an availabe application to turn the unit into a customization video Kiosk of sorts. The idea was cool but keeping it patched and secure was a concern for some organizations. The Collaboration Endpoint, aka CE, code addressed this by essentially bringing the operating system from the larger telepresence endpoints down to the DX platform. This addressed concerns but left a gap from a Kiosk perspective, until recently. Continue reading

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SIP URI as Preferred Caller ID

Typically and historically you think of caller ID information and you think of the numeric phone number or Directory Number (DN). However, with the advancement of video and its common deployment as part of a full Unified Communications Manager enterprise roll out the SIP URI might become your preference. Continue reading

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