Cisco DX80 CE 9 Kiosk

If you have worked with the DX80 or DX70 in some depth you have probably seen or at least heard of the Kiosk use case. In an organization such as a bank you can have the DX in a side office where clients can push a button to reach an expert who would not typically be available at a remote branch. The home equity loan expert, wealth manager or business specialist for instance. Originally the DX’s ran an Android based code with an availabe application to turn the unit into a customization video Kiosk of sorts. The idea was cool but keeping it patched and secure was a concern for some organizations. The Collaboration Endpoint, aka CE, code addressed this by essentially bringing the operating system from the larger telepresence endpoints down to the DX platform. This addressed concerns but left a gap from a Kiosk perspective, until recently. Continue reading

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SIP URI as Preferred Caller ID

Typically and historically you think of caller ID information and you think of the numeric phone number or Directory Number (DN). However, with the advancement of video and its common deployment as part of a full Unified Communications Manager enterprise roll out the SIP URI might become your preference. Continue reading

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Taking a Screenshot on an 8800 Series Cisco Phone

Taking screenshots of the screen of Cisco IP phones can be helpful in remote troubleshooting and documentation. Taking screenshots of the latest 88xx phones is just as simple as in the past. Continue reading

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Calling Party Routing of Anonymous Calls SIP Header Fix Up

Cisco’s “Route Next Hop By Calling Party Number” translation pattern option has addressed the common question of “how do I route or block calls based on Caller ID?” since CUCM version 8. However, there still remains a limitation and that is how to deal with “Anonymous”, “Restricted” or “Unknown” Calling Numbers. The problem is that the SIP information actually lists this as part of the From header where CUCM typically would expect to see a numeric value. Continue reading

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